Privacy Policy Page

1. We at Clobrid (“We”, “Us”, “Our” or “Clobrid Solutions Private Limited”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy explains our practices with regard to the collection, handling, storing, disclosing, and otherwise using any information that we collect from you, directly or indirectly (“Information”), including Personal Information and Sensitive Personal Data (SPD). It also describes your rights to access, correct, or restrict our use of your personal data.

2. In pursuance of our obligations under Section 43A of the Information Technology Act, 2000 (the “IT Act”), Rule 4 of the Information Technology Rules, 2011 (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information), and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, we present this Privacy Policy to all Users who may use any of our Services.

3. This Information is obtained by Clobrid Solutions Private Limited and its Affiliates in relation to services offered on our Website and Mobile Apps.

4. This Privacy Policy concerns Information relating to the Services, and therefore should be read along with the Terms of Use available at https://clobrid.in/. The Terms of Use is the contract that allows you to access the Website and avail of any Services offered by Us.

5. By accessing and/or using the Website and/or Services we offer, you accept the terms of this Privacy Policy. If you do not agree with any or all of the contents, please do not access and/or use the Services. Users must attain the age of majority under applicable law. Individuals below the age of majority may utilize the Services only under the supervision and approval of a parent or legal guardian.

6. We request you to review the Privacy Policy periodically. If you continue to use the Services after any amendments, we will infer this as your acceptance of such revised Privacy Policy. Clobrid Solutions Private Limited also reserves the right to deny or suspend access to the Services for any user reasonably believed to have violated this Privacy Policy.

7. Words capitalized in this Privacy Policy but not separately defined shall have the meaning ascribed to them in the Terms of Use.

8. Please note that the terms “We”, “Us”, “Our”, “User”, “You”, and “Your” are not case-sensitive and shall have the meanings attributed above.

2. Definitions

9. “Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information, is capable of identifying such person. This may include, but is not limited to, your contact number, residential address, driving license, gender, and other such details required for availing our Services.

10. “SPD” or “Sensitive Personal Data” shall have the meaning assigned under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and includes any analogous meaning(s) under applicable laws.

3. How to Contact Us

11. Customer Support Team: For queries via email, contact info@clobrid.in. For chat/voice calls, reach us at +91-9111052918.

12. For data-related issues, you can contact our IT Head/Security Officer at info@clobrid.in.

13. For grievances related to content, features, offers, subscriptions, or payments, you can contact our Grievance Officer at info@clobrid.in.

4. Information Collected from You

14. Personal Information we may collect:

• Contact details including name, email, and phone number.

• Details of conversations we have with you.

• Information relevant to services conducted on behalf of clients.

• Any other information relevant to you that we may require from time to time.

15. Non-Personal Information: Information that cannot be used to identify you (e.g., last web pages visited).

16. Anonymized Information: Information like web requests, IP address, browser type/language, and timestamps, collected to monitor traffic and fix bugs.

17. SPD: When you create an account, we may collect name, billing address, email, contact number, tax identification number, login credentials, and bank account details. Payments are processed via third-party gateways; we do not store your financial information.

5. Information We Collect Automatically

18. Device Information: Log data, hardware model, OS version, unique device identifiers, IP address, and geo-location.

19. Aggregated Information: Collected via cookies/web beacons (e.g., previous/next URLs, browsing data, IP).

6. Information from Third Parties

20. We may receive Information when you log in via third-party sites (e.g., Facebook, WhatsApp) or respond to our Ads. Such collection depends on third-party policies and your privacy settings.

21. We engage with third parties (e.g., Google, Facebook, Instagram, LinkedIn) for Ads. They may collect data about your visits to our Website. They are not permitted by us to sell/share your data; if they do, our liability is limited to providing reasonable assistance.

22. Third-party sales/marketing affiliates may also collect your data through their channels and share it with us.

7. Purpose / Use of Information

23. We use your Information for the following:

• Operating, maintaining, and improving our Website and Services.

• Communication and sending updates via email, SMS, or phone.

• Security, troubleshooting, and fraud prevention.

• Marketing/promotions, including limited use of your photograph or feedback.

• Compliance with legal obligations.

8. Disclosure of Information

24. Except anonymized data, we disclose user data only for specified purposes:

• Marketing team: promotional emails.

• Customer support: handling issues.

• Finance team: transaction data.

• Analytics team: session and event tracking.

• IT team: IP and location data.

• SaaS providers: relevant user info.

• Payment gateways: necessary financial data.

• Legal obligations: as required by law.

• With your consent: for any other purpose.

9. Third-Party Service Providers

25. We share data with third parties who perform services on our behalf (e.g., hosting, payment, forms).

26. Any information voluntarily displayed by you on the Website may be misused by third parties; we are not liable for such misuse.

27. We require third parties to comply with this Policy and applicable laws.

10. Information Storage

28. We and third parties retain your data only as long as necessary for the purposes outlined.

29. Data is stored on our servers and servers of third-party service providers.

11. Cookies

30. Cookies are small data files stored by your browser.

31. We use cookies to understand user behavior, improve services, and personalize your experience. Cookies do not retain your Personal Information.

12. Your Rights

32. You may choose not to provide requested information, though this may affect your ability to use our Services.

33. You have the right to access, rectify, modify, or delete your data by contacting us.

34. Requests will be processed within 30 days.

35. You can raise requests at info@clobrid.in or call +91-9111052918.

36. You may withdraw consent for direct marketing at any time.

13. Security of Your Information

37. We and third parties have implemented technical and organizational safeguards.

38. We have appointed Data Protection Officers.

39. We conduct Data Protection Impact Assessments and Compliance Reviews.

40. Data is encrypted using SSL.

41. We will never ask for sensitive details (e.g., PIN) via non-secure channels.

42. Financial data is handled by third-party payment gateways; please review their Privacy Policies.

14. Deletion of Data

43. Users may request deletion of their data via the “My Account” section. We may retain data if required under law or exemptions in this Policy.

15. Data Retention Policy

44. Retention periods:

• Personal Information: As long as your account is active or as needed for services.

• Usage Data: 7–21 days for analytics.

• After the retention period, data will be securely deleted or anonymized.

16. Disclaimer

45. While we strive to protect your data, we cannot guarantee absolute security. You assume all responsibility and risks associated with use of the Website/Services.

17. Grievance Mechanism

46. For questions, contact our Data Protection Officer at info@clobrid.in.